Terms of Service

§1. Seller

The seller and owner of the Fablio service (the „Service”) is Jakub Szozda, address for correspondence: ul. Łódzka 10/26, 50-521 Wrocław, Polska, e-mail: szozdanet@gmail.com, phone: +48 780 010 181 (the „Seller”).

The Seller operates as unregistered business activity (działalność nierejestrowana) pursuant to Article 5 of the Polish Act of 6 March 2018 — Entrepreneurs' Law. The Seller is not a registered entrepreneur and holds no tax identification number (NIP) for this activity.

The Seller can be contacted on all matters relating to orders, complaints and data protection at the e-mail address: szozdanet@gmail.com.

§2. Definitions

Consumer – a natural person entering into a legal transaction with the Seller not directly related to their business or professional activity.

Digital content – data produced and supplied in digital form, i.e. a personalised story as an audio file (MP3) or an illustrated booklet (PDF).

Order – the Customer's declaration of intent aimed directly at concluding a contract for the supply of Digital content, placed via the form in the Service.

Product – Digital content, a Pack or a Subscription available in the Service.

Account – a free electronic service: the Customer's individual panel in the Service, providing access to ordered stories, the character library, Points and Subscription management.

Pack – a prepaid set of funds for a specified number of stories of a given kind, credited to the Customer's Account.

Subscription – a renewable service under which the Customer's Account is periodically credited with funds for stories, until terminated.

Points – settlement units recorded on the Account (1 Point corresponds to the value of 1 grosz when paying for Products in the Service).

Customer – the person placing an Order; provisions concerning the Consumer apply to a Customer who is a Consumer, unless regulated otherwise.

§3. Subject of the contract

The subject of the contract is the supply of Digital content in the form of a personalised audio story (MP3) or an illustrated booklet (PDF), produced to order based on data provided by the Customer (e.g. the child's name, age and characteristics, theme, occasion, optionally photos), or the supply of a Pack or Subscription enabling the creation of such stories.

The Digital content is generated individually for each Order using artificial-intelligence tools and is non-standardised — it is created according to the specification provided by the Customer.

The Product is created using artificial intelligence (AI). This means that the generated text, voice and illustrations are creative in nature and may contain inaccuracies and linguistic, factual or graphical errors, and may also differ from the Customer's expectations. The Seller strives for high quality; any objections may be raised under the complaints procedure (§11).

Using the Product requires a device with Internet access and software capable of playing MP3 files and reading PDF files.

§4. Prices

Prices of Products shown in the Service are gross (final) prices and include all taxes due. The Customer bears no additional charges beyond the price shown in the Order summary.

Due to the operation as unregistered business activity and the use of the subjective VAT exemption, no VAT is added to the prices.

Prices are presented in the currency selected by the Customer. The binding price is the one shown in the Order summary (checkout) at the moment the Order is placed.

§5. Payments and conclusion of the contract

Payments are handled by the external payment provider Stripe Payments Europe, Ltd. (and, where activated, also Lemon Squeezy). The Seller does not store payment-card data.

Placing and paying for an Order constitutes an offer to conclude a contract for the supply of Digital content. The contract is concluded upon confirmation of payment by the payment provider.

After the contract is concluded, the Seller provides the Consumer, on a durable medium (e-mail), with a confirmation of the contract, including the Product, the Order number and the confirmation of the consent referred to in §12(3), together with information about the loss of the right of withdrawal.

An Order may be paid for in whole or in part with Points collected on the Account; in that case the contract is concluded upon confirmation of the Order in the Service.

§6. Fulfilment

The Order is fulfilled automatically after payment is confirmed. The finished Digital content (a link to the MP3 or PDF file) is delivered to the e-mail address given in the Order.

Fulfilment usually takes a few minutes from payment confirmation; in exceptional cases it may take longer.

The download link for the Digital content is active for 30 days from the date of delivery. The Customer should download and save the file within that period; stories also remain available in the Account if the Order was placed while signed in.

§7. Account and electronic services

The Seller provides the following electronic services free of charge: the Order form, the Account (registration via e-mail and password or a Google or Facebook account), the referral programme and the newsletter (subject to separate consent).

Using the Service requires: a device with Internet access, an up-to-date web browser and an active e-mail address.

The Account agreement is concluded for an indefinite period upon registration. The Customer may terminate it at any time, without giving reasons and with immediate effect — by deleting the Account in the panel or by request to szozdanet@gmail.com. Deleting the Account does not affect completed Orders.

The Seller may terminate the Account agreement for important reasons (in particular breaches of these Terms or the law) with 14 days' notice, and in the case of gross violations — block the Account with immediate effect, informing the Customer by e-mail.

The Customer must not supply unlawful content (Article 8(3)(2)(b) of the Polish Act on Providing Services by Electronic Means).

The Seller endeavours to keep the Service available continuously; short technical breaks necessary for maintenance or updates are possible. Such breaks do not affect rights under contracts already concluded.

§8. Packs, Subscriptions and Points

Packs and Subscriptions require an Account. Purchasing a Pack credits the Account with funds for the number and kind of stories specified in the Product description (e.g. 7 audio stories or 3 illustrated booklets). Pack funds do not expire for as long as the Account exists.

A Subscription renews automatically every month or every year (depending on the chosen plan), and the fee is collected by the payment provider in advance for each period. Under a Subscription the Account is credited with story funds at the start of each period and periodically (weekly) during it, as described in the plan in the Service.

The Customer may cancel a Subscription at any time — in the Account panel, via the payment provider's portal or by e-mail to szozdanet@gmail.com — with effect at the end of the paid period. The Subscription remains active until the end of the paid period and credited funds are not forfeited.

Points serve exclusively to pay for Products in the Service at the rate of 1 Point = 1 grosz. Points are not exchangeable for cash, subject to mandatory provisions of law (including refunds upon withdrawal or an accepted complaint — §11 and §12). Points do not expire for as long as the Account exists.

Points may be granted, among others, for purchases, under the referral programme and from promotional codes — under the rules and in the amounts described in the current offer of the Service. The Seller may limit the accrual of referral points (quantitative or time limits) to prevent abuse.

In the event of abuse (e.g. artificially generated referrals), the Seller may refuse to grant or may revoke unduly accrued Points, informing the Customer.

§9. Licence and Customer content

Upon delivery of the Digital content, the Seller grants the Customer a non-exclusive licence, unlimited in time and territory, to use it for personal use, including within the family circle — including playback, download, reproduction on the Customer's own devices and printing.

Without the Seller's separate consent, commercial distribution, resale or public sharing of the Digital content (e.g. on streaming platforms or as the Customer's own product) is not permitted.

Elements of the Service (name, logo, layout, texts and graphics of the Service) are legally protected and belong to the Seller or its licensors.

By submitting data and photos for personalisation, the Customer grants the Seller a free licence to use them solely for the purpose of, and to the extent necessary for, fulfilling the Order (including transfer to AI technology providers in accordance with the Privacy Policy).

The Customer declares that they hold the rights to the submitted content and photos and that they are entitled to provide the data of the child and other persons (in particular as a parent or legal guardian). The Customer is liable for infringements of third-party rights caused by submitting content they had no rights to.

§10. Prohibited content and refusal of fulfilment

It is prohibited to enter into the Order form content that is unlawful, vulgar, discriminatory, incites violence, infringes personal rights or third-party rights, or is unsuitable for children.

The Seller may refuse to fulfil an Order whose input data violates paragraph 1, constitutes attempted abuse (e.g. mass, automated ordering) or has been rejected by the safety systems of the AI technology providers. In such a case the Seller promptly informs the Customer and refunds the payment received for the unfulfilled Order.

If automatic generation fails for technical reasons, the Seller — at the Customer's choice — repeats the generation or refunds the payment.

§11. Complaints

Complaints regarding the Digital content or the fulfilment of an Order should be sent to the e-mail address: szozdanet@gmail.com, stating the Order number or details and a description of the objections.

The Seller will consider the complaint and respond within 14 days of receiving it, to the Customer's e-mail address. No response within that period means the complaint is accepted.

The Seller is liable to the Consumer for the conformity of the Digital content with the contract under the rules of the Polish Act of 30 May 2014 on Consumer Rights (Chapter 5b). In the event of non-conformity, the Consumer may demand that it be brought into conformity and, in the cases provided by law, submit a declaration of price reduction or withdrawal from the contract.

§12. Right of withdrawal

As a rule, a Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

The right of withdrawal does NOT apply to contracts for the supply of Digital content not supplied on a tangible medium if performance began with the Consumer's express prior consent, after the Consumer was informed, before performance began, that they would lose the right of withdrawal once performance is complete and acknowledged this, and the Seller provided the Consumer with a confirmation on a durable medium (Article 38(1)(13) of the Consumer Rights Act).

By placing an Order for a story and ticking the relevant consent (checkbox), the Consumer requests that performance begin before the withdrawal period expires and acknowledges the loss of the right of withdrawal upon delivery of the Digital content.

For Packs and Subscriptions, the Consumer may withdraw from the contract within 14 days of its conclusion. The refund covers the price paid, reduced proportionally by the value of the funds used with the Consumer's consent before withdrawal.

Withdrawal may be declared by e-mail to szozdanet@gmail.com, including with the form in §13. The refund is made promptly, no later than within 14 days, via the same channel used for the payment.

§13. Model withdrawal form

The form below is informational — the right of withdrawal may be excluded under the rules of §12. (complete and return this form only if you wish to withdraw from the contract)

Addressee: Jakub Szozda, ul. Łódzka 10/26, 50-521 Wrocław, Polska, e-mail: szozdanet@gmail.com.

I/We hereby give notice of my/our withdrawal from the contract for the supply of the following Digital content: ............................................

Date of conclusion of the contract / receipt: ............................................

Consumer's name: ............................................

Consumer's address: ............................................

Date: ............................................

Consumer's signature (only if this form is sent on paper): ............................................

§14. Out-of-court dispute resolution

A Consumer may use out-of-court methods of handling complaints and pursuing claims, including via the regional inspectorates of the Trade Inspection and municipal (district) consumer ombudsmen.

The EU ODR (Online Dispute Resolution) platform was discontinued on 20 July 2025 and is no longer available.

Using out-of-court dispute resolution is voluntary and requires the consent of both parties.

§15. Final provisions

Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. These Terms neither exclude nor limit Consumer rights arising from mandatory provisions of law.

The choice of Polish law does not deprive a Consumer habitually resident in another country of the protection afforded by the mandatory provisions of that country (Article 6(2) of the Rome I Regulation).

These Terms are available in Polish and English. In the event of discrepancies, the Polish version prevails; the English version is provided for convenience.

Towards Customers who are not Consumers, the Seller's liability is limited to the price paid for the Order and does not cover lost profits.

The Seller may amend the Terms for important reasons (e.g. changes in law or scope of services). Customers holding an Account will be informed by e-mail of changes concerning Accounts, Subscriptions or Points at least 14 days in advance; a Customer who does not accept the changes may terminate the Account agreement. Orders placed before a change are governed by the Terms in force at the time the Order was placed.

These Terms apply in the version marked with the date given in the document header.